Please note we do not offer refunds for change of mind. This option is available for items delivered damaged in transit only.
Thank you for your understanding that we are not able to offer exchanges for hygiene and safety reasons on most of our items. As most items are used in direct contact with the body and applied directly to the skin they are therefore unable to be accepted.
Earrings & Beauty: Due to hygiene and health and safety reasons, we do not accept change of mind return requests for earrings or beauty items.
Sensory Bottle Necklace: These pieces are not considered suitable for return if you have used oils or substances in or on the pendant that stain the crystal. It is your responsibilty to protetct the metal on the chain and lid attachment as per recommended use. Please do not wear them in any form of water and take care with your skincare.
Pop Sockets: We do not accept change of mind return requests for pop sockets broken through use. Please ensure you are being mindful of the delicate nature of the crystal piece, ensure you are not pulling the piece open by the crystal itself. It is your responsibility to protect the lock & key section during use by wrapping your fingers around the crystal and pulling from the base piece under the lock & key section.
Beach Pillows: Due to hygiene reasons, we do not accept change of mind return requests for beach pillows. Each pillow is inflated using an electronic pump to ensure there are no punctures before sending. If you feel another design would better suit you we are able to offer exchanges on covers only.
Please contact us for return authorisation. Please keep your inflatable insert and return only the cover. The return postage will be your responsibility and we recommend using tracking as unfortunately we are unable to assist further if the item isn’t received by us.
Gift Cards: Gift Cards are valid for one (1) year from the date of issue. They are not redeemable for cash.
Gift Wrapping: Gift Wrapping is non-refundable.
Marked down items: Marked down items are final, we do not accept change of mind return requests for any sale items.
Item availability: In the unlikely event that a sold-out item is purchased, you will be notified by email as soon as possible and offered your choice of a suitable replacement, a credit note or refund.
We want you to be happy with your items so please contact us without hesitation for any queries.
Please note we do not offer returns for change of mind.
Please rest assured all items leave our store in the condition described on the website. Items have been quality checked and posted out unbroken. Each piece is double wrapped to make it's journey the safest.
Upon opening your order please be sure to check that there are no breakages that have occurred in transit. If you find significant damage please contact us within 24 hours of delivery to firstname.lastname@example.org. We are limited with what can be offered for compensation after this 24 hour time has lapsed.
Please follow these steps:
- Retain all original packaging as proof of your order being broken in transit
- Take a picture of your item with its original post packaging showing the damage
- Notify us within 24 hours of receiving your package
- Send an email to email@example.com, titled BROKEN IN TRANSIT #(invoice number). Attach your photo, briefly explain the problem and include your full name and best contact number
We must be notified within 24 hours of delivery status for parcel tracking so please make sure you notify us immediately.
In the event that an item is agreed to be returned, it will need to be return sent within 7 days of return approval. All branding sent with the item must also be returned and must remain in place. If you have received a gift with purchase during a promotion, the gift must also be returned otherwise the value of the gift will be deducted from your refund. The return postage will be your responsibility and we recommend using tracking as no responsibility is able to be taken by us for the loss of an item being returned. Born in Byron will not be held liable for items that are sent back broken or damaged, and may or may not process the refund/exchange if so.
Please allow us 7 days for the refund to be processed once the items has been received. We will send you email confirmation when this transaction has taken place.
For all online product enquiries, please email firstname.lastname@example.org